Frequently Asked Questions

If you are experiencing issues logging into your Hut Rewards account, we recommend clearing your browser cache, data, and cookies, and then restarting your browser. We also recommend trying to use a different browser or device to log in. If you are using the mobile app, we recommend trying to uninstall and reinstall the app and ensuring that the app is updated to the latest version. Additionally, you can try to disable your VPN. If the issue persists, please visit pizzahut.com/contact-us and fill out the required information. You can also reach out to us on social media @PizzaHut (X) or @PizzaHut (Instagram).

Once you submit your order, the Order Confirmation page will show the time your order was received along with an estimated time that your order will be ready for carryout or delivery. You will also receive a confirmation email at the email address you provided at registration. And if you're still unsure about your order, you can always call the restaurant directly.

We recommend reaching out to your store directly for assistance with your order. If you are having trouble reaching the store, please visit pizzahut.com/contact-us and fill out the required information. You can also reach out to us on social media @PizzaHut (X) or @PizzaHut (Instagram).

In most cases you can redeem any valid Pizza Hut coupon online.

If you are experiencing difficulties redeeming a coupon code, we recommend ensuring that you are first logged into your Hut Rewards account. Then, we recommend entering the code first, with an empty cart. You should then automatically be redirected to choose the item(s) for your coupon. If the issue persists, please visit pizzahut.com/contact-us and fill out the required information. You can also reach out to us on social media @PizzaHut (X) or @PizzaHut (Instagram).

Most restaurants accept cash, Pizza Hut Gift Cards and eGift Cards, as well as all major credit cards.

Buffet and dine-in availability varies by location. We recommend reaching out to your local store directly for more information about their current policies.

You can reach someone at Pizza Hut by contacting your local store, visiting pizzahut.com/contact-us and filling out the required information, or reaching out to us on social media @PizzaHut (X) or @PizzaHut (Instagram).

To learn more about Gluten-Free Pizza click here.

Please go to pizzahut.com and enter your zip code or address for Delivery or Carryout and look for the Gluten Free tab on the Pizza page, or click here for the full list of stores offering Gluten-Free Pizza. If Gluten-Free Pizza is not offered at your local restaurant and you would like it offered then please let us know by clicking here and fill out a Gluten-Free Pizza request (click “Gluten-Free Pizza Inquiry” on the first drop down) on our Contact Us page.

It's easy to locate nutritional information for Pizza Hut products. From almost any page on the site, click on the "Nutrition" link in the footer. The resulting pages will have all the details about our product nutrition. You can also visit https://m.nutritionix.com/pizza-hut/portal/.

Submit your resume by visiting the Pizza Hut Career Center (jobs.pizzahut.com). Check back often - positions are updated daily. You will receive an emailed acknowledgement to confirm the receipt of your resume. After a resume is received, it is reviewed by a hiring manager. Only candidates selected for an interview will be contacted.

Click here to access the Close My Account Form. You will receive an email to confirm your request. Click “Confirm Email” for the request to be processed. For questions, please click here, select “Hut Rewards Experience” and “Delete Account.” Lastly, submit the form. For the full Hut Rewards Loyalty Terms, click here.

To submit a data deletion, data correction, or data knowledge request, click here. To submit a do not sell/share my Information request, click here. You will receive an email to confirm your request. Click “Confirm Email” for the request to be processed. Once submitted, “Confirm Email” for the request to begin processing. For further details visit the Pizza Hut US Privacy Policy.

Please visit https://franchise.pizzahut.com/ for more information about this.

Once you submit your order, the Order Confirmation page will show the time your order was received along with an estimated time that your order will be ready for carryout or delivery. You will also receive a confirmation email at the email address you provided at registration. And if you're still unsure about your order, you can always call the restaurant directly.

Most restaurants accept cash, Pizza Hut Gift Cards and eGift Cards, as well as all major credit cards.

Yes, you can securely save your credit card information to your account. For security purposes, if you share an account we recommend that you NOT store your credit information online as anyone who has access to your account could charge Pizza Hut purchases to the card without your knowledge. To manage your account, just click on "My Account" at the top of the page.

Pizza Hut Cards can be used for online orders at participating locations. If a restaurant accepts the Pizza Hut Card as a form of payment, it will be an option during checkout. At this time, a customer can use one card per purchase and must provide a second form of payment in case the Pizza Hut Card they are using does not cover the entire purchase amount.

If you don't see the answer to your question, please complete our contact form online

You may notice changes to your saved account information as a result of recent enhancements to the Pizza Hut online experience.

Effected account information:

- Saved Addresses: Previously saved addresses will no longer be available. Moving forward, you can add and save addresses in your customer profile.
- Saved Payment: Previously saved payments will no longer be available. Moving forward, payment methods saved during checkout will be stored in your account.
- Order History: Previous order history will no longer be available. Moving forward, orders will be saved for up to 12 consecutive months.

We apologize for the inconvenience and encourage you to save your information moving forward for an easier ordering experience.

You can purchase Pizza Hut Gift Cards online in denominations ranging from $5 - $100. Shipping charges apply for physical gift cards. Online orders are limited to a total order value of $500, exclusive of shipping and handling. You can also purchase Pizza Hut Cards at participating Pizza Hut locations. If you purchase a card at a participating location, you can load the gift card from $5 - $100.

For issues regarding online Pizza Hut Gift Card orders, call 1-877-488-0338. Please have your confirmation email available for reference.

Yes, it is possible to order large quantities of Pizza Hut Cards. If you are a corporate client, please visit https://pizzahutcard.wolfe.com and click on Shop Corporate Gift Cards. You will need to apply for an account and be approved to purchase. If you are an individual, the max purchase for Pizza Hut digital or physical gift cards is $500.

When you purchase a Pizza Hut Gift Card at a restaurant, you will have to mail the card yourself. When you purchase a Pizza Hut Gift Card online, you may have Pizza Hut mail the card to the recipient. You can purchase both Digital and Physical Gift Cards here: https://pizzahutcard.wolfe.com.

Yes, we accept credit cards as payment for Pizza Hut Gift Card purchases, both online and at participating restaurants. Accepted credit card types vary by location.

It is not necessary to keep your gift card once the value has been depleted.

You can pay for part of your order with the Pizza Hut Gift Card and the remainder of the order with an alternate form of payment like cash, check or credit card at a Pizza Hut location. Split payments are not available if paying on the web or in the Pizza Hut app.

For donation requests, please review our Corporate Contribution Guidelines.

You can check your balance by visiting https://pizzahutcard.wolfe.com and clicking Check Balance on the page. Additionally, all gift card balances can be provided at the cash register when visiting a Pizza Hut location.

You can use your Pizza Hut Gift Card at participating Pizza Hut locations or during checkout online.

If you don't see the answer to your question, please go to https://pizzahutcard.wolfe.com and fill out the form under Got A Question?

Pizza Hut is transitioning from legacy gift cards to a new gift card experience. While existing (old) gift cards will still be honored, how and where they can be used depends on the type of gift card you have.

Old Gift Card (Legacy):
• 12-digit card number
• 4-digit PIN

New Gift Card:
• 16-digit card number
• 8-digit PIN

Old Pizza Hut gift cards with a 12-digit card number and 4-digit PIN can only be used for in-store payments at participating Pizza Hut locations.

Carryout Orders:
Customers should select Pay in Store during checkout and present the gift card at the restaurant to complete payment.

Delivery Orders:
Old gift cards cannot be used for delivery payments. Customers will need to select a different payment method.

No. Old (12-digit) gift cards cannot be redeemed online or in the Pizza Hut app. They are only accepted in store at the time of payment.

New Pizza Hut gift cards with a 16-digit card number and 8-digit PIN can be used:
• Online at pizzahut.com
• In the Pizza Hut mobile app
• In store at participating Pizza Hut locations

There is no change to how these gift cards work. Pizza Hut gift cards that start with a 4 and include a CVV2 number will continue to function as they do today. Customers can use them anywhere they are accepted by entering the card number and CVV2 in the credit card field.

These gift cards can be used:
• Online at pizzahut.com
• In the Pizza Hut mobile app
• In stores at participating Pizza Hut locations

For additional details, including information about reloadability, balance inquiries, and common questions, please refer to the instructions printed on the back of the card.

During checkout:
1. Go to the Gift Card section.
2. Enter the 16-digit card number and 8-digit PIN.
3. Apply the gift card to your order.

Yes. Old gift cards are still valid and accepted in store only. There is no expiration date, and any remaining balance can continue to be used for in-store purchases.

At this time, balances from old gift cards cannot be transferred to new gift cards. Old gift cards must be redeemed in store.

For carryout orders using an old gift card:
• Select Pay in Store during checkout.
• Present your gift card at the restaurant to complete payment.

Old gift cards cannot be used for delivery orders. Customers will need to choose an alternative payment method to complete their order.

Submit your resume by visiting the Pizza Hut Career Center (jobs.pizzahut.com). Check back often - positions are updated daily.

Our Pizza Hut Career Center (jobs.pizzahut.com) offers specific criteria for your search. You may search by a variety of options including city, state, and zip code. If you're interested in a certain job, you can also search by position.

Yes. Positions are being added daily and, more importantly, recruiters are searching these resumes in our database around the clock.

You will receive an emailed acknowledgement to confirm the receipt of your resume. After a resume is received, it is reviewed by a hiring manager. Only candidates selected for an interview will be contacted.

If you don't see the answer to your question, please complete our contact form online.

A coupon code is a code that is assigned to a Pizza Hut coupon that helps to identify the deal you want to redeem. The code is easy to find because it has either a square or circle around it or it will be clearly labeled as a coupon code.

The coupon code is a letter and number combination with either a square or circle around it.

Yes, though offers vary by location. From most pages, you can view deals by clicking on the "Deals" navigation towards the bottom of the screen.

For delivery orders placed online or by phone there is a minimum order amount. In most restaurants the minimum delivery amount is around $8-$10 (minimum delivery amount varies by restaurant location).

The Pizza Hut Store Locator will help you find the restaurant nearest you. It will also show which locations offer dine-in, delivery and carryout.

Pizza Hut doesn't always have a sweepstakes promotion, but you can sign up to receive notification through email when one becomes available.

Pizza Hut wants to ensure that you have a terrific experience in our restaurants and on our website. If you would like to provide feedback, please complete our contact form online or contact our customer satisfaction hotline at 1-800-948-8488.

Most Pizza Hut restaurants offer delivery service. To find out if your hometown Pizza Hut restaurant offers delivery, enter your street address into our Store Locator. Any of our restaurants that deliver to the address you entered will be listed.

If you don't see the answer to your question, please complete our contact form online.

1) Join Hut Rewards for free online or in the Pizza Hut app
2) Earn 10 points for every $1 spent on eligible menu items
3) Complete challenges for bonus points
4) Redeem points for free food in the app or online

The updated Hut Rewards program, which started March 15, 2026, gives members more ways to save, earn, and experience Pizza Hut. Members earn points faster through challenges, get more reward choices, and enjoy exclusive perks.

Yes, Hut Rewards is completely free to join. You can sign up online or through the Pizza Hut app and immediately start earning points on eligible purchases—no membership fees required.

Hut Rewards is available to individual customers, 18 or older, who have a Pizza Hut Rewards account and purchase online or at participating Pizza Hut locations. Eligibility may vary by location and is subject to the Hut Rewards Program Terms and Conditions and applicable laws. (Hut Rewards Terms & Conditions)

Customers can join Hut Rewards in the Pizza Hut app or online. Email or phone verification is required. You'll start earning points on eligible orders right away.

Earn 10 points for every whole $1 you spend on eligible menu items before taxes, certain fees, and discounts. Look for special challenges or exclusives in the Pizza Hut App to gain bonus points.

Points expire after six (6) consecutive months of account inactivity. Earning or redeeming points resets the inactivity period. Promotional or bonus points may have different expiration dates.

Gift card purchases are not eligible for points, but you can pay with gift cards and earn on that order.

Yes, you can earn points on dine-in, carryout, and delivery. Provide the phone number on your Hut Rewards account that was previously joined online or app. For participating stores, click here.

Points are earned on eligible menu items purchased through participating channels. Taxes, certain fees, tips, and certain excluded items or offers do not earn points. Full eligibility details are outlined in the Hut Rewards Terms and Conditions.

Yes. Points are calculated based on the final purchase amount after discounts and before taxes and certain fees. Some promotions or offers may be excluded from earning points.

Rewards vary, but you can redeem points for pizzas, sides, desserts, and more. Redemption items may change. Check your account and Hut Rewards Terms and Conditions for current options. With the updated Hut Rewards program, be sure to check out the app for exclusive offers and limited-time redeemable products.

Rewards can be redeemed on Pizza Hut web and app orders. Phone or in-store redemption is not supported at this time.

Items and point values vary and may change without notice. Check your account and Hut Rewards Terms and Conditions for current options.

Birthday: Add your birthday to your account profile (optional). You'll receive an eligible reward during your birthday month (availability may vary; see Hut Rewards Terms and Conditions).

Anniversary: On your Hut Rewards Join anniversary date, you'll also receive an eligible reward. (Hut Rewards Terms & Conditions)

If you wish to change your reward after adding a free item to your cart, you have the option to remove the item and select a different reward. In the cart, simply remove the free item. This action will release your points, allowing you to use them to pick another available reward.

Yes. Hut Rewards points can be redeemed on both the Pizza Hut mobile app and the Pizza Hut website. Sign into your Hut Rewards account to view and redeem eligible items. Challenges and exclusives are only available in the app. Availability may vary by order type or location.

Yes. If your cart is cleared, such as when an order is not completed or times out, any promotions or reward items you previously selected will also be removed from the cart. To change your reward, simply reapply the desired item to your cart. If you wish to pick a different reward, remove the promotion to release your points and choose another available reward.

You can redeem one of each reward item from the catalog, if you have enough points for each redemption. Each reward must be redeemed individually through your Hut Rewards account.

You are responsible for taxes, delivery fees, and any delivery minimums. The delivery charge is not a driver's tip.

Not currently. Redemptions are online only for carryout or delivery.

Yes. Rewards may be subject to item limits, location restrictions, or promotional exclusions. Rewards are not redeemable for cash and cannot be transferred. See Hut Rewards Terms and Conditions for full restrictions.

Exclusives are special Hut Rewards member-only offers available only in the app.

Challenges help Hut Rewards members earn rewards faster upon completing activities within a set time after activating the challenge in the app.

Sign in to your Hut Rewards account on the website or app to view your current points and rewards. Any active Exclusives or Challenges are found only in the app.

Points are deposited into Hut Rewards after you receive your order (typically within 24–48 hours).

If a customer joins Hut Rewards within 24 hours of a transaction, the points from that order will be added to their Hut Rewards account (typically within 24-48 hours). Any points for previous transactions beyond 24 hours cannot be applied retroactively.

If you do not complete your order after redeeming a reward item, the redeemed item will remain in your cart. However, you may need to manually re-add the item to your cart to reapply the redeemed reward before checking out.

Yes. You can pay with a gift card on Hut Rewards transactions. You will also earn points on eligible items in a gift card transaction.

Split or partial payment options are not currently available on the Web or App platforms. To complete a purchase, the gift card must have a sufficient balance to cover the entire transaction amount.

Yes. Delivery charges and minimums vary by store. The delivery charge is not a driver's tip.

Most Pizza Hut locations offer Hut Rewards, but participation varies and excludes Pizza Hut Express or those inside other stores. To see if your local Pizza Hut is included, click here.

Points typically appear in your account after your order is completed. Posting times may vary depending on order type or system processing but typically within 24-48 hours of receiving your order.

Reward items require points only and cannot be combined with cash or discounts for that reward item. Non-reward items in the same order are charged separately at checkout.

Pizza Hut supports passwordless sign-in using a one-time verification code sent to your registered email address or mobile number.

If an order is canceled or refunded, any points earned from that order may be reversed or removed from your account.

Members can update their phone number and preferences directly in the app or online account.

Members should contact us at https://www.pizzahut.com/contact-us immediately if they notice unauthorized activity.